For more information, please check branches and facilities in http://in.asus.com
DOA/RMA.
•DOA supported by Distributor. If product fails within 7days from purchase date with proof of original receipt or invoice.
ASUS will provide immediate repair/replacement to customer on end-users based on product’s warranty policy after product is verified by contacting ASUS authorized service provider. Note: Product must be in full packaging & without physical damage to the product. If product in NDF (No Defect found), ASUS reserve the right to return the original unit to End-user.
•For RMA cases, if product more than 7days old, need to contact ASUS authorized service provider.
Carry-in warranty: End users are requested to carry in individually to service centre for the local warranty.
Onsite/Pickup service: This facility is available for respective product or models covered by ASUS at the time of the purchase.
•Onsite service will be limited to the customer location within 40 kms radius or within municipal limits whichever is nearer from ASUS service provider.
•Customers to carry the products, if location is beyond 40 kms radius or outside the municipal limits.
•For more than 40 kms, ASUS call center or service provides telephonic tech support during working hours on the basis of the nature of the problem.
If the product is beyond repairable, ASUS will provide an equivalent product or an upgraded product. In case there is no availability of the product then ASUS will issue Credit Note as per the credit rule which depends upon year of use or current market price whichever is applicable.
Extended warranty applicable if customer activates the warranty within the mentioned time (i.e. 90days for NB and 7days for EeePC) after purchasing the product and has the relevant warranty details
Warranty terms:
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• Original serial number is removed, obliterated or altered from the product or cabinet modification.
• Cracks or damage on plastic parts.
• Defects or damage due to non-recommended softwares added by customer or virus attack.
The products not used as per instructions in the user’s manual.
• Any defects caused due to abnormal voltage, lightning. Natural calamities while in transit to service centre or purchasers’ residence.
• Premises where the product is kept in conditions that do not conform to recommended operating conditions of the machine.
• Parts requiring replacement due to normal wear and tear, corrosion, rust, stain etc.
• The product being serviced or repaired by anyone or un-trained engineer other than Authorized service Provider and modification from original ASUS manufacturing standard.
• Exposing the products to water on any circumstances by the user.
• Natural disaster/wrong connection of accessories.
*ASUS India reserves the rights for any normal and abnormal warranty claims. Ver 1.01 |
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